At KHAZEENASULTAN, we want you to love every piece you buy from us. However, if for any reason you are not fully satisfied, we offer a 3-day effortless return policy to make things easy for you.

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How Returns and Exchanges Work

• You can return or exchange your product within 3 days from the date of delivery.
• To be eligible for a return or exchange, the product must be unused, in the same condition you received it, and in its original packaging.
• Please contact our customer service team as soon as possible to initiate the return or exchange process.

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What We Cannot Accept for Return or Exchange

• Products that have been used, worn, or altered.
• Items that show signs of damage or scratches caused after delivery.
• Jewelry damaged due to mishandling or negligence from the customer’s side.
• Any product without the original tags, packaging, or proof of purchase.

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Refunds

• Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 2 to 15 business days, depending on your original payment method.
• Refunds will be made using the same payment method you used for the purchase.

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Important Notes

• If the product is damaged or defective upon arrival due to manufacturing issues, please contact us immediately.
• Return shipping costs may apply if the return is not due to a defect or error on our part.
• We reserve the right to refuse returns that do not meet the above conditions.

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How to Contact Us

If you want to return or exchange a product or have any questions, please reach out to us:

Email: khazeenasultanofficial@gmai.com
Phone: (+92) 310 4182 900

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We’re here to make sure your experience with KHAZEENASULTAN is nothing short of royal.

Thank you for shopping with us!